Replace Your Copper Phone Lines or Legacy PBX

Why businesses are being pushed off copper lines

Analog phone service (POTS) is being phased out. The FCC no longer requires carriers to keep offering it, so AT&T, Frontier, and others are raising prices sharply or sending non-renewal notices. The same is happening to the hardware: Avaya, Mitel, NEC, and Toshiba systems installed ten or fifteen years ago are out of support, and replacement cards and handsets are getting expensive or impossible to find.

The good news is that a modern phone system costs less to run and does more. The move just has to be planned properly.

What the migration looks like

• Assessment. We inventory your lines, extensions, ring groups, auto-attendant menus, voicemail boxes, fax, and any door phones, alarm dialers, or elevator lines that still need an analog path.
• Build. We stand up 3CX (hosted or on your own hardware), recreate your call flows, and provision desk phones and mobile apps. Nothing changes for callers yet.
• Number porting. We submit the port orders for your main number, direct lines, and fax numbers to the SIP carrier and schedule the port date with you.
• Cutover. On port day calls land on the new system. We're on site or on the line. The old system stays powered on until you're satisfied.
• Training and support. Short sessions for staff and admins, then ongoing monitoring, updates, and support from our Lake Dallas team.

Systems we replace

Avaya IP Office and Partner ACS, Mitel and ShoreTel, NEC SL/SV series, Toshiba Strata, Panasonic KX, Nortel/Norstar, Samsung OfficeServ, and hosted services that have gotten expensive. If it has a dial tone, we can move it.

What you keep, what you gain

• Every phone number you use today, including fax
• Your existing SIP-compatible desk phones where possible, or new Yealink/Fanvil/Snom handsets
• Mobile and desktop apps so staff answer the business line anywhere
• Voicemail to email, call recording, ring groups, queues, and after-hours routing
• Analog gateways for the few devices that must stay analog (fax, alarm panels, door phones)

Common questions

Will we be without phones during the switch? No. The new system runs in parallel and calls forward during the port window.

How long does a port take? Typically two to four weeks from signed authorization, set by the losing carrier. We handle the paperwork and follow-ups.

What about our internet? Voice needs a stable connection, not a fast one. We check bandwidth and router QoS during the assessment and tell you if anything needs to change.

Do we have to buy new phones? Often not. Many existing SIP phones can be re-provisioned. We'll tell you which ones.