IT Support FAQs

Through the collaboration with customers in discussing needs and demand, we're able to attain mutual understanding, gain customer trust to offer appropriate advice, and bring about suggestions on suitable technology to transform your business.

Agapetec takes into consideration every little detail to make sure the system runs smoothly and responsively. Agapetec employs cutting-edge techniques for securing customers' databases and building up highly confidential firewalls to protect sensitive information.

We reduce redundant complex calculations and lengthy erroneous code texts with simpler ones to ensure Agapetec would run seamlessly and the design is preserved in its best form when viewed from a wide range of mobile devices and browsers.

Agapetec specializes in providing IT consulting and professional services for healthcare organizations and small to medium businesses. We serve clients in the Dallas/Fort Worth area and beyond, offering both on-site and remote support.

Yes! We offer remote support via our SOS tool (Splashtop). You can download it directly from our website. Our support team can connect to your system quickly to diagnose and resolve issues without needing an on-site visit.

3CX is an all-in-one communications platform that includes a phone system, video conferencing, and live chat. Agapetec is an authorized 3CX reseller and can set up and manage your system. It can be hosted or self-managed, and is available for free for up to 10 users with no credit card required.

Our main office is in Lake Dallas, TX (Dallas/Fort Worth area). We serve businesses throughout the DFW metroplex both on-site and remotely. For remote services, we work with clients nationwide.

We are available Monday through Saturday, 7:00AM to 6:00PM. You can reach us by phone at (940) 222-2258 or by email at info@agapetec.com. For urgent issues outside business hours, please use our remote support SOS tool.